Visits, labs and supplements, one account. No surprise funding holds.
Payment processing for naturopathic doctors and holistic clinics — consults and lab panels, an in-office and online supplement dispensary, memberships on autopay and pay links for telehealth visits, all approved for how you actually sell.
Accept every way your patients pay
Where practices lose money
A naturopathic practice sells in ways a generic processor doesn't expect
You bill high-value first visits and lab work, run a supplement dispensary in the office and often online, and keep patients on multi-month programs. Processors that only understand a simple doctor's office tend to misprice that mix — or freeze it.
Supplement sales trigger holds
An account approved as a plain medical office can get flagged when dispensary or online supplement volume shows up. Funds sit while you answer questions.
Big first visits get declined
A $400–$600 new-patient visit with labs can hit a card limit. Splitting it across cards or a pay-later link keeps the visit from ending awkwardly.
Programs are billed by hand
Three- and six-month protocols and memberships turn into a monthly round of chasing cards when they aren't on true recurring billing.
Telehealth means keyed cards
Virtual visits are card-not-present, which costs more and carries more dispute risk when the account isn't set up for it.
What we set up
A payment setup built around how an integrative practice runs
Front desk, treatment room, telehealth, the dispensary shelf and your online store — the same account covers all of it, and every transaction lands on one statement you can read.
Dispensary underwritten up front
We disclose in-office and online supplement sales at application, so the account is approved for them instead of reviewed after the fact.
Memberships & programs
Bill wellness memberships monthly and multi-month protocols in installments, with automatic retries when a card fails.
Telehealth pay links
Send a secure link before or after a virtual visit. The patient pays from their phone and you have a clean authorization record.
Online store & subscriptions
Connect your supplement webstore and auto-ship subscriptions to the same gateway, so online and in-office sales reconcile together.
HSA & FSA acceptance
Set up under the appropriate healthcare category so health savings cards are recognized for eligible services.
Card on file
Store a patient's card with consent and charge lab fees, refills, program payments or no-show fees without asking for it again.
Works with your EHR
Connect to your practice management or EHR platform through a PCI-compliant gateway instead of keying every charge twice.
Chargeback support
Keyed and online transactions carry more risk. We help you keep the right authorization records and respond when a dispute comes in.
Why practices switch
A payments partner, not a help-desk ticket
Approvals in hours
A short application with minimal paperwork. Most accounts are reviewed and approved the same day, so you are not down a payment method for a week.
Transparent pricing
Interchange-plus with a clear, fixed markup. No padded monthly fees, no surprise reprogramming charges, and a statement that shows where the money went.
A dedicated rep
A named account manager who understands visits, dispensary and program billing — someone to call when something breaks, not a queue.
Common questions
What naturopathic practices ask us first
Will selling supplements get my account frozen?
It shouldn't, if the account is underwritten correctly from day one. Some processors approve a practice as a simple medical office, then put a hold on funds when supplement or online dispensary sales show up. We disclose your dispensary, online store and any subscriptions during the application so the account is approved for how you actually sell.
Can I bill memberships and wellness programs automatically?
Yes. Patients authorize a card once and we bill the membership or program on the schedule you set — monthly, quarterly, or in installments for a multi-month protocol. Failed payments retry automatically and get flagged for your staff.
Do HSA and FSA cards work at a naturopathic practice?
For eligible services, yes. We set the account up under the appropriate healthcare category so health savings cards are recognized. Eligibility for a specific service or product is determined by the patient's plan, so many practices keep visits and dispensary items as separate line items.
What does it cost to switch?
Send us a recent processing statement and we will break down what you pay today, line by line, and what the same volume would cost with us. If we cannot beat it, we will tell you that. There is no charge for the review.
Other industries
We set up payments for these too
Talk to sales
See what your practice could save
Tell us a little about the practice and a payments specialist will follow up with a free, no-obligation statement review.
Prefer email? Reach us at sales@thewholesalemerchant.com.